For hotels and serviced apartments in Australia
Check-in, restaurant POS, in-room ordering, AI concierge. Less switching apps, more time with guests.
Scroll to see Asky across hospitality
If any of these sound familiar, you're our customer.
Tap the ones you recognise — we'll highlight the right tools below.
Slow Room Service Ordering
Guests still need to call reception or wait for staff to take orders. Modern guests expect to order on their own device, instantly.
Poor Guest Convenience
Guests expect digital menus, fast ordering, and simple communication. A clunky in-room experience directly affects your review score.
Missed Upsells
Hotels miss chances to sell breakfast packages, drinks, late checkout, room service add-ons, or local experiences to guests already on property.
Too Many Manual Requests
Reception and restaurant staff spend time handling simple repeat questions — "what time is breakfast?", "where's the nearest ATM?" — that an AI assistant could handle 24/7.
Limited Guest Data
Hotels often don't connect dining, room service, bookings, and guest preferences into one view. Every stay starts from scratch.
Hard to Promote In-House Services
Guests may not know about the restaurant, bar, spa, events, or special offers available during their stay.
Negative Guest Experience
Slow service during the stay can affect reviews and future bookings more than any marketing campaign.
Allergen & Dietary Management
Guests with dietary requirements need fast, reliable answers. Digital menus with allergen filters reduce risk and improve the guest experience.
Staff Training & Turnover Costs
Hotel F&B staff turnover is high. Digital ordering and AI-assisted service reduce what new staff need to know before they can serve guests well.
Answering Every DM Manually
Booking questions, menu queries, and complaints pile up across WhatsApp, Instagram and Messenger — someone has to reply to each one by hand, or the venue looks unresponsive. Asky's AI replies instantly, in your tone, on every channel — and remembers the conversation.
No Gift Cards, Coupons or Referral Rewards
Regulars refer friends for free, gift-card sales go untapped over the holidays, and promotions are one-off paper discounts with zero tracking. Asky turns each into a repeatable revenue channel — sell gift cards, run trackable coupons, reward referrals automatically.
No Way to Track Staff Performance or Hours
Who's actually driving sales on a shift? Who's clocking in late? Without shift-level data, performance conversations are guesswork and payroll hours are hard to verify. Asky tracks sales, cash and hours per team member, in real time.
Phone Tag, No-Shows & Double Bookings
Reservations by phone mean missed calls, no-show tracking, and double-booked tables during peak hours. Asky's booking system takes reservations directly, sends automated reminders, and shows live floor status.
Bad Google Reviews
A single bad review on Google can cost you dozens of new customers. Most happen before you even know there's a problem.
The Root Problem
Every customer who orders through a third-party app is a customer you don't own.
No name. No email. No way to bring them back. Asky changes that.
Every tool your venue needs — all in one platform, working as one.
Operate
Simplified operations.
One menu powering table, takeaway and delivery orders. Time-based, with photos, modifiers and dietary tags.
Customers tap, order and pay on their own — at the table, the counter or a kiosk.
Customers scan, order and pay on their phone — at the table, in the queue, or in the room.
Fast, casual-friendly POS that handles the floor. Modifiers, splits, transfers.
Owner, manager, cashier, kitchen — each role gets its own view, permissions and reports.
Bookings and floor plans. No-show tracking, deposits and reminders built in.
Take bookings for tables, events and experiences — with deposits, reminders and capacity limits.
See every table in real time — open, seated, ordering or ready to pay — straight from the floor plan.
Card, contactless, mobile wallet — all settled in one dashboard.
Kitchen display synced with the floor. Orders sequenced, delays surfaced, comms reduced.
Drivers see their queue, route, customer notes and proof of delivery from one app.
A single view of every active delivery, driver and ETA — for ops control in real time.
Live map of pending orders. Smart batching cuts delivery time and fuel cost.
Split by item, by guest or evenly. Closes the table fast at peak.
Returning customers tap once to reorder their favourites. Drives loyalty without effort.
End-of-day, sales by item, COGS, staff hours, variance — finalised the moment you close. No spreadsheets.
Staff start, pause and close their own shifts. See sales, cash in drawer and hours per team member — in real time.
Track ingredients, COGS and variance per menu item. Auto re-order alerts.
Schedule shifts, track hours, manage swaps and approvals — alongside the POS your team already uses.
Automate
Service on autopilot.
One AI brain across WhatsApp, Instagram and Messenger — automated replies, same memory, same tone on every channel.
AI replies to every Instagram comment instantly — keeps engagement high and frees your team from the feed.
New followers get an automatic DM the moment they follow — introduce your brand, share your menu or drop an offer.
Remembers each guest across conversations. No "what's your name?" twice.
Suggested responses for staff to send in one tap. Keeps the human voice; saves the time.
The 12 most-asked questions answered instantly, in the customer's language. 24/7.
AI books, confirms, modifies and cancels reservations across channels. Floor plan respected.
AI takes orders from chat with menu modifiers, allergens and upsells handled correctly.
Grow
Drive revenue.
Every order builds a guest profile. Frequency, ticket size, dietary notes — yours, not a marketplace's.
Digital stamp cards, tiered rewards, birthday treats — usage rates 4× higher than paper.
Single-use, multi-use, time-bound. Redeemable at the till and on QR ordering.
Customers refer friends, both get rewarded. Tracked end-to-end in the CRM.
Sell digital and physical gift cards. Recipients spend at your venue — you keep the cash float and pick up a new customer.
Set once, run forever. Birthday treats and lapsed-customer offers fire automatically.
Reach customers where they are. Same campaign, four channels, one dashboard.
A branded site with QR ordering, gift cards and bookings out of the box. Drag-and-drop, no code.
Link every order back to the ad that brought the customer in. ROAS at the venue level.
Send your CRM segments to Meta Ads. Retargeting, lookalikes, win-back audiences — automated.
Conversations that turn into customers — name, email, phone captured naturally in chat.
AI groups your audience by behaviour: VIPs, lapsed, first-timers, big spenders.
−60%
Front-desk FAQ load with AI concierge
+34%
In-stay F&B revenue with QR ordering
4.8★
Average review across operators
Indicative numbers from current Asky operators in this category. Your results will differ — book a demo and we'll model it for your venue.
Trusted by boutique hotels and serviced apartments along the East Coast.
Asky sits alongside. Your existing PMS keeps the rooms and rates. Asky handles F&B, in-room ordering, AI concierge and CRM — and posts charges to the PMS.
Direct integrations with the major Australian PMSs (RMS, SiteMinder, Mews, Cloudbeds). For others we offer a standard charge-posting integration.
Yes. The AI auto-detects the guest's language and responds in it. Currently strongest in English, Portuguese and Spanish; Mandarin and Japanese in beta.
Group F&B is handled as a separate billing entity tied to the master folio. Pre-orders, dietary tracking and headcount changes flow to the kitchen.
Pricing
No contract
Cancel anytime. No lock-in.
Free setup
Usually $299. Free until .
Demo, pricing, setup — we'll come back within one business day.
