For hotels and serviced apartments in Australia
International guests don't call reception to ask what a dish is — they just skip it, or skip ordering at all. Asky's in-room QR menu shows a photo of every dish and its name in the guest's own language, so they know what they're getting before they order. They pick it, pay, and it lands on the room bill — no call, no guessing, no waiting on hold.
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If any of these sound familiar, you're our customer.
Tap the ones you recognise — we'll highlight the right tools below.
Slow Room Service Ordering
Guests still need to call reception or wait for staff to take orders. Modern guests expect to order on their own device, instantly.
Menu Language Is a Wall Most Hotels Don't See
A guest who can't read the menu — or has never seen the dish before — doesn't ask what it is. They just don't order. A photo and the dish name in the guest's own language removes the wall before it costs a sale.
Hotel Kitchen Can't Tell What's Priority
Room orders, restaurant tickets and room-service requests arrive mixed together in the kitchen with no indication of what's most urgent. KDS sorts by priority and by source.
Poor Guest Convenience
Guests expect digital menus, fast ordering, and simple communication. A clunky in-room experience directly affects your review score.
Missed Upsells
Hotels miss chances to sell breakfast packages, drinks, late checkout, room service add-ons, or local experiences to guests already on property.
Too Many Manual Requests
Reception and restaurant staff spend time handling simple repeat questions — "what time is breakfast?", "where's the nearest ATM?" — that an AI assistant could handle 24/7.
Limited Guest Data
Hotels often don't connect dining, room service, bookings, and guest preferences into one view. Every stay starts from scratch.
Hard to Promote In-House Services
Guests may not know about the restaurant, bar, spa, events, or special offers available during their stay.
Negative Guest Experience
Slow service during the stay can affect reviews and future bookings more than any marketing campaign.
Allergen & Dietary Management
Guests with dietary requirements need fast, reliable answers. Digital menus with allergen filters reduce risk and improve the guest experience.
Staff Training & Turnover Costs
Hotel F&B staff turnover is high. Digital ordering and AI-assisted service reduce what new staff need to know before they can serve guests well.
Answering Every DM Manually
Booking questions, menu queries, and complaints pile up across WhatsApp, Instagram and Messenger — someone has to reply to each one by hand, or the venue looks unresponsive. Asky's AI replies instantly, in your tone, on every channel — and remembers the conversation.
No Gift Cards, Coupons or Referral Rewards
Regulars refer friends for free, gift-card sales go untapped over the holidays, and promotions are one-off paper discounts with zero tracking. Asky turns each into a repeatable revenue channel — sell gift cards, run trackable coupons, reward referrals automatically.
No Way to Track Staff Performance or Hours
Who's actually driving sales on a shift? Who's clocking in late? Without shift-level data, performance conversations are guesswork and payroll hours are hard to verify. Asky tracks sales, cash and hours per team member, in real time.
Phone Tag, No-Shows & Double Bookings
Reservations by phone mean missed calls, no-show tracking, and double-booked tables during peak hours. Asky's booking system takes reservations directly, sends automated reminders, and shows live floor status.
Bad Google Reviews
A single bad review on Google can cost you dozens of new customers. Most happen before you even know there's a problem.
The Root Problem
Every customer who orders through a third-party app is a customer you don't own.
No name. No email. No way to bring them back. Asky changes that.
Every tool your venue needs — all in one platform, working as one.
Operate
Simplified operations.
One menu powering table, takeaway and delivery orders. Time-based, with photos, modifiers and dietary tags.
Customers tap, order and pay on their own — at the table, the counter or a kiosk.
Customers scan, order and pay on their phone — at the table, in the queue, or in the room.
Fast, casual-friendly POS that handles the floor. Modifiers, splits, transfers.
Owner, manager, cashier, kitchen — each role gets its own view, permissions and reports.
Tables, rooms, events and experiences in one book — with floor plans, deposits, reminders, capacity limits and no-show tracking.
See every table in real time — open, seated, ordering or ready to pay — straight from the floor plan.
Card, contactless, mobile wallet — all settled in one dashboard.
Kitchen display synced with the floor. Orders sequenced, delays surfaced, comms reduced.
The kitchen sets how long each dish takes and the guest sees it before they order — so a slow-cooked plate reads as worth the wait, not as a late one.
Drivers see their queue, route, customer notes and proof of delivery from one app.
A single view of every active delivery, driver and ETA — for ops control in real time.
Live map of pending orders. Smart batching cuts delivery time and fuel cost.
Split by item, by guest or evenly. Closes the table fast at peak.
Returning customers tap once to reorder their favourites. Drives loyalty without effort.
End-of-day, sales by item, COGS, staff hours, variance — finalised the moment you close. No spreadsheets.
Staff start, pause and close their own shifts. See sales, cash in drawer and hours per team member — in real time.
Track ingredients, COGS and variance per menu item. Auto re-order alerts.
Schedule shifts, track hours, manage swaps and approvals — alongside the POS your team already uses.
Automate
Service on autopilot.
One AI brain across WhatsApp, Instagram and Messenger — automated replies, same tone everywhere, and a message to the customer the moment their order status changes, including a delay.
AI replies to every Instagram comment instantly — keeps engagement high and frees your team from the feed.
New followers get an automatic DM the moment they follow — introduce your brand, share your menu or drop an offer.
Remembers each guest across conversations. No "what's your name?" twice.
Suggested responses for staff to send in one tap. Keeps the human voice; saves the time.
The 12 most-asked questions answered instantly, in the customer's language. 24/7.
AI books, confirms, modifies and cancels reservations across channels. Floor plan respected.
AI takes orders from chat with menu modifiers, allergens and upsells handled correctly.
Grow
Drive revenue.
Every order builds a guest profile. Frequency, ticket size, dietary notes — yours, not a marketplace's.
Digital stamp cards, tiered rewards, birthday treats — usage rates 4× higher than paper.
Single-use, multi-use, time-bound. Redeemable at the till and on QR ordering.
Customers refer friends, both get rewarded. Tracked end-to-end in the CRM.
Sell digital and physical gift cards. Recipients spend at your venue — you keep the cash float and pick up a new customer.
Set once, run forever. Birthday treats and lapsed-customer offers fire automatically.
Reach customers where they are. Same campaign, four channels, one dashboard.
A branded site with QR ordering, gift cards and bookings out of the box. Drag-and-drop, no code.
Link every order back to the ad that brought the customer in. ROAS at the venue level.
Send your CRM segments to Meta Ads. Retargeting, lookalikes, win-back audiences — automated.
Conversations that turn into customers — name, email, phone captured naturally in chat.
AI groups your audience by behaviour: VIPs, lapsed, first-timers, big spenders.
From the kitchen monitor to the phone in your customer's hand — one system, no proprietary hardware.
No locked-down terminal to buy: it runs in the browser on any compatible device.
We couldn't run the numbers right now — please try again in a moment.
Search for your venue and we'll show you how much you could save and increase your revenue.
Based on this venue's public order signals, here is a credible starting point for what direct ordering could put back in your pocket every year.
Estimated monthly orders
Avg. order value used
Make it exact — your real numbers
Adjust the sliders and the estimate updates instantly.
Potential annual savings
Estimated from public order volume signals. We model your real channel mix, AOV and commissions on the call.
−60%
Front-desk FAQ load with AI concierge
+34%
In-stay F&B revenue with QR ordering
4.8★
Average guest review score
Indicative numbers from current Asky operators in this category. Your results will differ — enquire and we'll model it for your venue.
Trusted by boutique hotels and serviced apartments along the East Coast.
Yes. Every menu item shows a photo and its name in the guest's own language, so they know what they're ordering before they tap it — no need to ask staff what something is or hope the English description is close enough.
Asky sits alongside. Your existing PMS keeps the rooms and rates. Asky handles F&B, in-room ordering, AI concierge and CRM — and posts charges to the PMS.
Direct integrations with the major Australian PMSs (RMS, SiteMinder, Mews, Cloudbeds). For others we offer a standard charge-posting integration.
Yes. The AI auto-detects the guest's language and responds in it. Currently strongest in English, Portuguese and Spanish; Mandarin and Japanese in beta.
Group F&B is handled as a separate billing entity tied to the master folio. Pre-orders, dietary tracking and headcount changes flow to the kitchen.
Pricing
No contract
Cancel anytime. No lock-in.
Free setup
Usually $299. Free until .
Pricing, setup and next steps — we'll come back within one business day.