For Australian cafes and coffee shops
A till records the sale and stops there. Asky turns every cup into a customer you know — QR pre-orders that keep the queue moving, loyalty that works without an app, and the data to bring new faces in.
Scroll to see Asky across hospitality
If any of these sound familiar, you're our customer.
Tap the ones you recognise — we'll highlight the right tools below.
Morning Rush Queues
Customers leave when the line is too long before work or school. Every walkaway is revenue you never recover.
Too Many Phone Orders
Staff lose time answering calls instead of preparing coffee and food — slowing down the counter queue at the same time.
Pickup Confusion
Orders can be late, forgotten, or difficult to manage during peak hours without a clear digital system.
Verbal Orders Get Lost at the Counter
Without a dedicated prep screen, orders with heavy customisation — alt milk, extra shot, no sugar — get garbled between counter and barista. KDS shows every detail, in the right order.
Low Repeat Customer Tracking
Cafes often see regulars every week but don't capture their details. When they stop coming, there's no way to reach them.
Weak Loyalty System
Customers may love the cafe, but there is no easy way to reward repeat visits. Paper stamp cards get lost and do nothing for your data.
Missed Add-ons
Extra shots, alternative milk, pastries, and breakfast items are often missed. Digital menus prompt every add-on, every time.
Hard to Promote Slow Hours
Owners struggle to bring customers in outside the morning rush. Without customer data, slow-hour promos can't be targeted.
No Direct Customer Channel
Cafes depend on Instagram or walk-ins instead of owning their customer database.
Menu Update Lag
When items sell out or specials change, paper menus can't update instantly. Customers order items that aren't available.
Allergen & Dietary Management
Customers increasingly need allergen and dietary information fast. Staff fielding these questions verbally slows service and creates liability.
No Insight Into When to Promote
Owners run midday deals on gut feel, not data. Analytics show exactly when demand drops — and what to send to fill those gaps.
Staff Training & Turnover Costs
High turnover means constant retraining on POS, menu, and specials. QR ordering and simple digital workflows reduce what new staff need to know before they can serve.
Multi-Location Inconsistency
Two cafes means two menus, two customer databases, and double the admin. Asky lets you manage both from one platform with shared loyalty and campaigns.
Answering Every DM Manually
Booking questions, menu queries, and complaints pile up across WhatsApp, Instagram and Messenger — someone has to reply to each one by hand, or the venue looks unresponsive. Asky's AI replies instantly, in your tone, on every channel — and remembers the conversation.
No Gift Cards, Coupons or Referral Rewards
Regulars refer friends for free, gift-card sales go untapped over the holidays, and promotions are one-off paper discounts with zero tracking. Asky turns each into a repeatable revenue channel — sell gift cards, run trackable coupons, reward referrals automatically.
No Way to Track Staff Performance or Hours
Who's actually driving sales on a shift? Who's clocking in late? Without shift-level data, performance conversations are guesswork and payroll hours are hard to verify. Asky tracks sales, cash and hours per team member, in real time.
Phone Tag, No-Shows & Double Bookings
Reservations by phone mean missed calls, no-show tracking, and double-booked tables during peak hours. Asky's booking system takes reservations directly, sends automated reminders, and shows live floor status.
Bad Google Reviews
A single bad review on Google can cost you dozens of new customers. Most happen before you even know there's a problem.
The Root Problem
Every customer who orders through a third-party app is a customer you don't own.
No name. No email. No way to bring them back. Asky changes that.
Every tool your venue needs — all in one platform, working as one.
Operate
Simplified operations.
One menu powering table, takeaway and delivery orders. Time-based, with photos, modifiers and dietary tags.
Customers tap, order and pay on their own — at the table, the counter or a kiosk.
Customers scan, order and pay on their phone — at the table, in the queue, or in the room.
Fast, casual-friendly POS that handles the floor. Modifiers, splits, transfers.
Owner, manager, cashier, kitchen — each role gets its own view, permissions and reports.
Tables, rooms, events and experiences in one book — with floor plans, deposits, reminders, capacity limits and no-show tracking.
See every table in real time — open, seated, ordering or ready to pay — straight from the floor plan.
Card, contactless, mobile wallet — all settled in one dashboard.
Kitchen display synced with the floor. Orders sequenced, delays surfaced, comms reduced.
The kitchen sets how long each dish takes and the guest sees it before they order — so a slow-cooked plate reads as worth the wait, not as a late one.
Drivers see their queue, route, customer notes and proof of delivery from one app.
A single view of every active delivery, driver and ETA — for ops control in real time.
Live map of pending orders. Smart batching cuts delivery time and fuel cost.
Split by item, by guest or evenly. Closes the table fast at peak.
Returning customers tap once to reorder their favourites. Drives loyalty without effort.
End-of-day, sales by item, COGS, staff hours, variance — finalised the moment you close. No spreadsheets.
Staff start, pause and close their own shifts. See sales, cash in drawer and hours per team member — in real time.
Track ingredients, COGS and variance per menu item. Auto re-order alerts.
Schedule shifts, track hours, manage swaps and approvals — alongside the POS your team already uses.
Automate
Service on autopilot.
One AI brain across WhatsApp, Instagram and Messenger — automated replies, same tone everywhere, and a message to the customer the moment their order status changes, including a delay.
AI replies to every Instagram comment instantly — keeps engagement high and frees your team from the feed.
New followers get an automatic DM the moment they follow — introduce your brand, share your menu or drop an offer.
Remembers each guest across conversations. No "what's your name?" twice.
Suggested responses for staff to send in one tap. Keeps the human voice; saves the time.
The 12 most-asked questions answered instantly, in the customer's language. 24/7.
AI books, confirms, modifies and cancels reservations across channels. Floor plan respected.
AI takes orders from chat with menu modifiers, allergens and upsells handled correctly.
Grow
Drive revenue.
Every order builds a guest profile. Frequency, ticket size, dietary notes — yours, not a marketplace's.
Digital stamp cards, tiered rewards, birthday treats — usage rates 4× higher than paper.
Single-use, multi-use, time-bound. Redeemable at the till and on QR ordering.
Customers refer friends, both get rewarded. Tracked end-to-end in the CRM.
Sell digital and physical gift cards. Recipients spend at your venue — you keep the cash float and pick up a new customer.
Set once, run forever. Birthday treats and lapsed-customer offers fire automatically.
Reach customers where they are. Same campaign, four channels, one dashboard.
A branded site with QR ordering, gift cards and bookings out of the box. Drag-and-drop, no code.
Link every order back to the ad that brought the customer in. ROAS at the venue level.
Send your CRM segments to Meta Ads. Retargeting, lookalikes, win-back audiences — automated.
Conversations that turn into customers — name, email, phone captured naturally in chat.
AI groups your audience by behaviour: VIPs, lapsed, first-timers, big spenders.
From the kitchen monitor to the phone in your customer's hand — one system, no proprietary hardware.
No locked-down terminal to buy: it runs in the browser on any compatible device.
We couldn't run the numbers right now — please try again in a moment.
Search for your venue and we'll show you how much you could save and increase your revenue.
Based on this venue's public order signals, here is a credible starting point for what direct ordering could put back in your pocket every year.
Estimated monthly orders
Avg. order value used
Make it exact — your real numbers
Adjust the sliders and the estimate updates instantly.
Potential annual savings
Estimated from public order volume signals. We model your real channel mix, AOV and commissions on the call.
5×
Loyalty redemption vs paper cards
90sec
Average ticket time at peak
+21%
Repeat visits with QR pre-order
Indicative numbers from current Asky operators in this category. Your results will differ — enquire and we'll model it for your venue.
Trusted by cafes and coffee shops across Australia — from Bondi to Fitzroy.
Yes. Asky's cafe POS is designed for casuals to pick up in under 30 minutes. Most Australian cafe operators don't need formal training sessions.
Yes — time-based menus switch automatically. Bacon and eggs in the morning, burgers from 11am — set it once and it runs itself.
Yes. Loyalty works inside QR ordering and the POS — no app needed. Customers collect and redeem stamps in the browser. If they want the native app, that's available too.
Asky tracks COGS and stock at the menu level so you can see your coffee margin in real time. Direct integrations with Australian wholesale suppliers are on the roadmap; CSV import works today.
Square and Lightspeed charge a flat monthly fee whether it's a quiet Tuesday or a packed Saturday. Asky's pricing is tailored to your venue — a low monthly fee plus a low commission per order, so the cost tracks your trade more closely. You also get built-in QR pre-orders, customer CRM and loyalty that Square and Lightspeed charge extra for or don't offer at all.
Pricing
No contract
Cancel anytime. No lock-in.
Free setup
Usually $299. Free until .
Pricing, setup and next steps — we'll come back within one business day.